Frequently Asked Questions
FAQ
What types of shipping services do you offer?
At FBA – Cargo, we offer a comprehensive range of shipping services including international shipping, ocean freight, air freight, land freight, full-container load (FCL), less-than-container load (LCL), customs clearance, cargo insurance, and more.
How can I track my shipment?
We provide robust tracking tools that allow you to monitor the status of your shipment in real-time. Simply enter your tracking number on our website or contact our customer service team for assistance.
How do I request a quote for shipping services?
You can easily request a quote by filling out our online quote form or contacting our customer service team directly. Provide us with details about your shipment including origin, destination, dimensions, and weight, and we’ll promptly provide you with a competitive quote tailored to your needs.
What documents are required for customs clearance?
The specific documents required for customs clearance vary depending on the nature of your shipment and the countries involved. However, common documents include commercial invoices, packing lists, certificates of origin, and import/export permits. Our experienced team can guide you through the documentation process and ensure compliance with all customs regulations.
Do you offer insurance for shipments?
Yes, we offer comprehensive cargo insurance to provide added protection for your shipments against loss or damage during transit. Our insurance options can be tailored to suit your specific needs and provide peace of mind throughout the shipping process.
How can I contact your customer service team?
You can reach our customer service team via phone, email, or through our website’s live chat feature. Our friendly and knowledgeable representatives are available to assist you with any questions or concerns you may have regarding your shipment or our services.
What measures do you take to ensure the safety and security of shipments?
We prioritize the safety and security of your shipments throughout the shipping process. Our experienced team utilizes secure packaging, advanced tracking technology, and reliable carriers to ensure that your goods arrive safely and on time.
Can you assist with special shipping requirements such as temperature-controlled or fragile items?
Yes, we offer specialized shipping solutions to accommodate a wide range of special requirements including temperature-controlled transportation, fragile item handling, and more. Our team will work closely with you to develop a customized shipping plan that meets your specific needs.
How far in advance should I book shipping services?
We recommend booking your shipping services as far in advance as possible to ensure availability and secure the best rates. However, we understand that sometimes shipments may need to be arranged at short notice, and we will do our best to accommodate your needs.
Do you offer packaging services?
Yes, we offer professional packaging services to ensure that your goods are properly protected during transit. Our experienced team will carefully pack your items using high-quality materials to minimize the risk of damage and ensure safe delivery to their destination.
Contact Us
Ready to take your business to new horizons? Contact us today to discuss your international shipping needs. Whether you have a one-time shipment or require ongoing logistics support, FBA – CARGO is here to deliver excellence in every shipment.
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